Terms and Conditions

All our Gift Vouchers feature a unique voucher number that; may only be redeemed once, may not be exchanged for cash, are non-transferable and no change will be given for any underspend.

Please present the Gift Voucher on arrival when redeeming the voucher. Advance bookings are highly recommended.

Vouchers are valid for 12 months from date of purchase.

Payments for gift voucher purchases are handled via the Ember at No5 payment system, which is integrated with the Gift Voucher Brilliance software. All matters relating to customer payments or refunds are the responsibility of the venue. For clarification on venue-specific refund policies, customers should consult the venue’s FAQs and website.